Hire always-on AI teammates to execute your most important work.
Service, Sales, Operations, and Intelligence, or something fully custom. Live in weeks, and OpenPath stays accountable for the work after it goes live.
How OpenPath is navigating a dynamic landscape
Companies are being told to adopt AI, but the buying experience is still complicated.
- What should we automate?
- What tools should we use?
- How does AI connect to our systems?
OpenPath focuses on creating the execution that solves pain you already know your business feels.
Pick the job. We’ll put an AI teammate on it.
Four prepackaged agents, or custom. Start with one and add more over time.
Service
Explore ServiceServes your customers around the clock: voice, email, text, and chat. A call at 10:37pm gets handled tonight, not tomorrow morning.
- Voice, email, SMS and chat
- Triage and routing
- Onboarding and scheduling
- Proactive service and escalation
Sales
Explore SalesWorks every lead the moment it arrives: researching, qualifying, and booking the meeting before it goes cold. Average speed to lead in production: 6 seconds.
- Prospecting and lead qualification
- Personalized outreach
- Consistent follow up
- Meeting booking and CRM updates
Operations
Explore OperationsWatches your workflows and systems continuously. When an exception hits, it follows the SOP, updates every system, and only pulls you in when judgment is required.
- Workflow automation
- Exception handling
- Vendor and system coordination
- Human in the loop escalation
Intelligence
Explore IntelligenceAsk why you missed plan and get a straight answer from your own data, then keep asking. No more digging through five dashboards to find out.
- Natural language analysis
- Forecasting and performance analysis
- Root cause research
- Decision support
Custom
Don’t see your job on the list? We design a custom AI agent around your data, your systems, and the challenge that’s uniquely yours.
Every OpenPath solution is built on the same foundation.
We connect and structure the information your solution needs, even if today it’s spreadsheets and tribal knowledge.
We connect OpenPath to the software your business already runs on.
Your team gets a real interface, not just a chat window, to see and steer what your AI teammate is doing.
Your data. Your systems. Your workflows. Your OpenPath.
Built around your business. Live in weeks.
Your business adapts to the software.
The software adapts to your business, slowly and expensively.
The software is built around your business and your workflows, and we keep it running.
Schematic is OpenPath’s proprietary development tool. We combine agentic workflows with real software engineering, which allows us to create a solution built for you, on your timeline.
Real deployments. Real clients.
Handle 1,000 guest questions before the gates open.
The full front line of guest communication across SMS, chat and voice, answered from live park data.
Read the case studyA custom investor relations agent that knows the platform inside and out.
Answers complex investor questions instantly, and replaced a fragmented internal stack with one platform the agent is built into.
Read the case studyA bespoke digital barista in the palm of their hand.
Takes the order, knows the blend, and remembers every customer’s usual and their favorite location.
Read the case studyWhich job needs an AI teammate first?
Four roles. One platform. Priced to fit your business.
Every teammate ships connected to your data and tools, with a dashboard and human review built in as standard, not as an extra. Add the roles you need (Service, Sales, Operations, Intelligence), or bring us a challenge that doesn’t fit the mold.
One flat base fee covers your first 500 cycles a month. Every cycle after that is metered per engagement, and the rate itself steps down automatically as your volume grows, with no plan to pick and no jump in your bill. A “cycle” is one completed call, chat, text, or email.
OpenPath Service
Serves your customers around the clock: voice, email, text, and chat. A call at 10:37pm gets handled tonight, not tomorrow morning.
Base First 500 cycles/mo | Growth Cycles 501–2,000/mo | Enterprise Cycles 2,001–6,000/mo | |
|---|---|---|---|
Voice Agent Answers and resolves inbound customer service calls in real time, by phone. Metered by calls/month | $425/mo covers first 500 | $0.75/cycle | $0.67/cycle |
Non-Voice Agent Handles customer support across chat, text, and email in one connected conversation history. Metered by chats, texts & emails/month, combined | $100/mo covers first 500 | $0.175/cycle | $0.15/cycle |
Most Service accounts run Voice and Non-Voice together. Each is metered independently, so you never pay for capacity you don’t use.
OpenPath Sales
Works every lead the moment it arrives: researching, qualifying, and booking the meeting before it goes cold.
Base First 500 cycles/mo | Growth Cycles 501–2,000/mo | Enterprise Cycles 2,001–6,000/mo | |
|---|---|---|---|
Voice Agent Works inbound sales calls (qualifying, quoting, and booking) through to a closed deal, by phone. Metered by calls/month | $425/mo covers first 500 | $0.75/cycle | $0.67/cycle |
Non-Voice Agent Engages, qualifies, and closes sales leads across chat, text, and email in one connected conversation history. Metered by chats, texts & emails/month, combined | $100/mo covers first 500 | $0.175/cycle | $0.15/cycle |
Prospecting (outbound list-building and enrichment) runs on separate, usage-based pricing and isn’t shown here. Ask your OpenPath contact for that rate card.
OpenPath Operations
Watches your workflows and systems continuously. When an exception hits, it follows the SOP, updates every system, and only pulls you in when judgment is required.
Base Up to 500 cycles/mo | Growth 501 to 1,500 | Enterprise 1,501 to 4,000 | |
|---|---|---|---|
Order/Transaction Processing Agent Executes a defined operational workflow end-to-end (e.g., processing an order and updating downstream systems). Metered by transactions/month | $500/mo | $950/mo | $1,800/mo |
Exception Handling Agent Catches workflow exceptions and resolves them automatically, looping in a person only when a case needs judgment. Metered by exceptions/month | $650/mo | $1,250/mo | $2,400/mo |
Reconciliation Agent Matches and validates data across systems to catch discrepancies. Metered by reconciliation runs/month | $500/mo | $950/mo | $1,800/mo |
Scheduling/Dispatch Agent Manages internal resource or task scheduling and dispatch decisions. Metered by scheduling actions/month | $500/mo | $950/mo | $1,800/mo |
Full PackageSave 40% All 4 OpenPath Operations agent skills together instead of à la carte. | $1,290/mo | $2,460/mo | $4,680/mo |
OpenPath Intelligence
Ask why you missed plan and get a straight answer from your own data, then keep asking. No more digging through five dashboards to find out.
Base Up to 500 cycles/mo | Growth 501 to 1,500 | Enterprise 1,501 to 4,000 | |
|---|---|---|---|
Ask-Anything Q&A Agent Answers plain-language questions on demand, pulled from your own business data. Metered by questions/month | $500/mo | $950/mo | $1,800/mo |
Scheduled Digest Agent Delivers recurring automated summaries on a schedule, without being asked. Metered by digests/month | $350/mo | $650/mo | $1,250/mo |
Alerting/Monitoring Agent Proactively flags anomalies or threshold breaches as they happen. Metered by conditions monitored | $350/mo | $650/mo | $1,250/mo |
Full PackageSave 40% All 3 OpenPath Intelligence agent skills together instead of à la carte. | $720/mo | $1,350/mo | $2,580/mo |
Beyond a teammate’s top usage tier, or any request that needs a bespoke integration, it becomes a real discovery conversation and a custom quote. See Custom Builds.
Don’t see your job on the list?
OpenPath designs a custom AI agent built around your data, your systems, and the job that’s uniquely yours, built on the OpenPath platform with Schematic.
The Process
We start with the job, not the software. What breaks, who it lands on, which systems hold the data, and what a good outcome would actually look like. If one of the four packaged roles would serve you better than a custom build, we say so on this call rather than later.
You see an agent doing the job, not a slide describing it. It is built around the workflow you named as the priority and runs on sample data, so there is nothing to integrate and no access to arrange before you judge whether it handles the work the way you would.
You use it, and you tell us where it is wrong. What it misread, what it should have escalated, the edge case nobody wrote down. That is easier to say in front of a working thing than in a requirements document, which is the reason the demo comes this early.
We rework it while it is still a demo: the data it reads, the systems it writes to, the guardrails, and the point where a person gets pulled in. Nothing reaches a real customer until you have signed off on how it behaves in each of those places.
Only then do we scope the build: what it connects to, what it owns, what stays with your team, and what it costs. The proposal describes the thing you have already used, not a thing you are asked to imagine.
From problem to production in about 15 days.
See OpenPath in action
A snapshot of each role at work.
Answers voice, chat and SMS at once, with no hold time and no dropped threads.
- Lead comes in0s
- Researched and qualified3s
- Meeting booked6s
Works a lead from first contact to a booked meeting in the seconds after it comes in.
Runs a multi-step workflow end to end, looping in a person only for the step that needs one.
A plain-language question in, a real answer out, pulled straight from the data already flowing through OpenPath.
The four stages.
We learn the job, the systems, and the data.
We connect the data and APIs and build the automation.
Your teammate goes live alongside your team.
We add workflows, integrations, and capability as your business changes.
*Typical deployment timeline. Scope and complexity may extend the schedule.
See it running on your own workflow.
Built by operators, for operators.
OpenPath was founded by people who spent years running the workflows we now automate. We know what it costs when execution slips, because we’ve been the ones cleaning it up at 2am.
Co-founders Justin Kennedy and Michael Connolly previously built and scaled a high-volume enterprise tech platform. Both are former Army captains, which is where the standard came from: stay accountable for the mission until it’s done, not just until the plan looks good.
We built this company so no one else has to.
The leadership team.
Want to build what’s next?
We’re a small team with big ambitions. If you want to work on real problems, with real accountability, get in touch.
Privacy Policy
Last updated: [date]. Draft for internal review. Requires legal sign-off before publishing.
1. Who this covers
This policy explains how OpenPath AI, Inc. (“OpenPath,” “we”) collects, uses, and protects information when you visit openpath.ai, talk to our team, or use an OpenPath-built AI agent deployed by one of our customers. It covers both visitors to this site and the end customers our agents interact with on our customers’ behalf.
2. Information we collect
Contact and company details you submit through forms or scheduling links; usage data from this site (pages viewed, referring source, device/browser type); and, for deployed agents, the business data our customers connect (CRM records, call/chat/email/SMS transcripts, order and account data), strictly to perform the work that customer has configured the agent to do.
3. How we use it
To respond to inquiries, staff and operate deployed agents, improve reliability and accuracy of our systems, and meet legal and security obligations. We do not sell personal information. Data connected for one customer’s agent is not used to train or improve another customer’s agent without explicit agreement.
4. Third-party processors
OpenPath relies on infrastructure and model providers (e.g., cloud hosting, telephony, and large language model vendors) to operate agents. These providers process data under contractual confidentiality and security terms. [Full subprocessor list to be published here.]
5. Data retention & security
We retain data only as long as needed to deliver the service or as required by contract or law, and apply access controls, encryption in transit, and guardrails consistent with the OpenPath Foundation layer every deployment runs on. [Retention schedules to be finalized per customer contract.]
6. Your choices & requests
To request access to, correction of, or deletion of your information, or to ask which OpenPath customer an interaction was associated with, contact privacy@openpath.ai. If you interacted with an OpenPath agent as a customer of one of our clients, that client remains the primary controller of your data and the right party to contact directly in many cases.
7. Changes to this policy
We’ll update this page as our practices evolve and note the date above when we do.
Terms of Service
Last updated: [date]. Draft for internal review. Requires legal sign-off before publishing.
1. Agreement to terms
By using openpath.ai or engaging OpenPath AI, Inc. (“OpenPath,” “we”) for a deployment, you agree to these terms and, where applicable, the master services agreement or order form signed with your organization. Where the two conflict, the signed agreement controls.
2. What OpenPath provides
OpenPath builds and operates AI agents (“teammates”) across Service, Sales, Operations, and Intelligence, connected to a customer’s own data and systems, along with the OpenPath Foundation layer (data, integration, and guardrails) each deployment runs on. Scope, integrations, and usage limits for a given engagement are set out in that customer’s order form.
3. Fees & billing
Subscriptions are billed monthly per the applicable tier; implementation is billed as a separate one-time build fee. Usage above a tier’s ceiling is metered and billed as overage per the order form. [Payment terms, invoicing cadence, and late-payment terms to be finalized.]
4. Customer responsibilities
Customers are responsible for the accuracy of the data and system access they provide, for using OpenPath teammates in compliance with applicable law, and for not directing agents toward unlawful, deceptive, or harmful use.
5. Intellectual property
OpenPath retains ownership of the OpenPath platform, including the OpenPath Foundation layer, and of Schematic, its proprietary development tool. Customers retain ownership of their own data. [Ownership of custom application code/configurations built for a specific customer to be defined per contract.]
6. Warranties & liability
[Warranty scope, SLA commitments, and limitation-of-liability language pending legal drafting.] OpenPath agents perform work within guardrails and human-engineer-reviewed builds, but no automated system is guaranteed error-free; escalation paths for exceptions are defined per deployment.
7. Term & termination
[Contract length, renewal, and termination-for-convenience/cause terms pending finalization, flagged as an open item in the go-to-market plan.]
8. Contact
Questions about these terms: legal@openpath.ai.
Your customers stop waiting.
Serves your customers around the clock: voice, email, text, and chat. A call at 10:37pm gets handled tonight, not tomorrow morning.
Voice, email, SMS and chat
One teammate across every channel, carrying the same context from one to the next.
Triage and routing
Every request read, sorted and sent to the right place without a queue in between.
Onboarding and scheduling
New customers set up and booked in, without a person copying details between systems.
Proactive service and escalation
It reaches out before the customer has to, and hands off to your team when judgment is required.
Every OpenPath solution is built on the same foundation.
We connect and structure the information your solution needs, even if today it’s spreadsheets and tribal knowledge.
We connect OpenPath to the software your business already runs on.
Your team gets a real interface, not just a chat window, to see and steer what your AI teammate is doing.
Your data. Your systems. Your workflows. Your OpenPath.
What it costs
Base First 500 cycles/mo | Growth Cycles 501–2,000/mo | Enterprise Cycles 2,001–6,000/mo | |
|---|---|---|---|
Voice Agent Answers and resolves inbound customer service calls in real time, by phone. Metered by calls/month | $425/mo covers first 500 | $0.75/cycle | $0.67/cycle |
Non-Voice Agent Handles customer support across chat, text, and email in one connected conversation history. Metered by chats, texts & emails/month, combined | $100/mo covers first 500 | $0.175/cycle | $0.15/cycle |
Anything above the Enterprise tier (6,000 cycles a month) is a custom quote.
Schematic is OpenPath’s proprietary development tool. We combine agentic workflows with real software engineering, which allows us to create a solution built for you, on your timeline.
No lead goes cold.
Works every lead the moment it arrives: researching, qualifying, and booking the meeting before it goes cold. Average speed to lead in production: 6 seconds.
Prospecting and lead qualification
Every inbound lead researched and scored against your criteria before anyone picks it up.
Personalized outreach
Written from what it found about that company, not a template with the name swapped in.
Consistent follow up
The follow-up that gets skipped when a rep is busy happens every time.
Meeting booking and CRM updates
It books into the calendar and writes the record, so the pipeline reflects reality.
Every OpenPath solution is built on the same foundation.
We connect and structure the information your solution needs, even if today it’s spreadsheets and tribal knowledge.
We connect OpenPath to the software your business already runs on.
Your team gets a real interface, not just a chat window, to see and steer what your AI teammate is doing.
Your data. Your systems. Your workflows. Your OpenPath.
Real deployments. Real numbers.
Figures come from production deployments. Confirm which are cleared for public use before this goes live.
What it costs
Base First 500 cycles/mo | Growth Cycles 501–2,000/mo | Enterprise Cycles 2,001–6,000/mo | |
|---|---|---|---|
Voice Agent Works inbound sales calls (qualifying, quoting, and booking) through to a closed deal, by phone. Metered by calls/month | $425/mo covers first 500 | $0.75/cycle | $0.67/cycle |
Non-Voice Agent Engages, qualifies, and closes sales leads across chat, text, and email in one connected conversation history. Metered by chats, texts & emails/month, combined | $100/mo covers first 500 | $0.175/cycle | $0.15/cycle |
Anything above the Enterprise tier (6,000 cycles a month) is a custom quote.
Schematic is OpenPath’s proprietary development tool. We combine agentic workflows with real software engineering, which allows us to create a solution built for you, on your timeline.
The exception handles itself.
Watches your workflows and systems continuously. When an exception hits, it follows the SOP, updates every system, and only pulls you in when judgment is required.
Workflow automation
The steps your team repeats every day run on their own, in the systems you already use.
Exception handling
When something breaks the pattern, it works the SOP instead of waiting in a queue.
Vendor and system coordination
It chases the other side and keeps every record in agreement.
Human in the loop escalation
You are pulled in for the call that needs a person, with the context already assembled.
Every OpenPath solution is built on the same foundation.
We connect and structure the information your solution needs, even if today it’s spreadsheets and tribal knowledge.
We connect OpenPath to the software your business already runs on.
Your team gets a real interface, not just a chat window, to see and steer what your AI teammate is doing.
Your data. Your systems. Your workflows. Your OpenPath.
What it costs
Base Up to 500 cycles/mo | Growth 501 to 1,500 | Enterprise 1,501 to 4,000 | |
|---|---|---|---|
Order/Transaction Processing Agent Executes a defined operational workflow end-to-end (e.g., processing an order and updating downstream systems). Metered by transactions/month | $500/mo | $950/mo | $1,800/mo |
Exception Handling Agent Catches workflow exceptions and resolves them automatically, looping in a person only when a case needs judgment. Metered by exceptions/month | $650/mo | $1,250/mo | $2,400/mo |
Reconciliation Agent Matches and validates data across systems to catch discrepancies. Metered by reconciliation runs/month | $500/mo | $950/mo | $1,800/mo |
Scheduling/Dispatch Agent Manages internal resource or task scheduling and dispatch decisions. Metered by scheduling actions/month | $500/mo | $950/mo | $1,800/mo |
Full PackageSave 40% All 4 OpenPath Operations agent skills together instead of à la carte. | $1,290/mo | $2,460/mo | $4,680/mo |
Anything above the Enterprise tier (4,000 a month) is a custom quote.
Schematic is OpenPath’s proprietary development tool. We combine agentic workflows with real software engineering, which allows us to create a solution built for you, on your timeline.
Ask in plain language. Get a real answer.
Ask why you missed plan and get a straight answer from your own data, then keep asking. No more digging through five dashboards to find out.
Natural language analysis
Ask the question the way you would ask a colleague, and follow it with the next one.
Forecasting and performance analysis
Where the numbers are heading, and which part of the business is moving them.
Root cause research
It keeps digging past the first chart to the reason underneath.
Decision support
The trade-off laid out with the numbers attached, before the meeting rather than after.
Every OpenPath solution is built on the same foundation.
We connect and structure the information your solution needs, even if today it’s spreadsheets and tribal knowledge.
We connect OpenPath to the software your business already runs on.
Your team gets a real interface, not just a chat window, to see and steer what your AI teammate is doing.
Your data. Your systems. Your workflows. Your OpenPath.
What it costs
Base Up to 500 cycles/mo | Growth 501 to 1,500 | Enterprise 1,501 to 4,000 | |
|---|---|---|---|
Ask-Anything Q&A Agent Answers plain-language questions on demand, pulled from your own business data. Metered by questions/month | $500/mo | $950/mo | $1,800/mo |
Scheduled Digest Agent Delivers recurring automated summaries on a schedule, without being asked. Metered by digests/month | $350/mo | $650/mo | $1,250/mo |
Alerting/Monitoring Agent Proactively flags anomalies or threshold breaches as they happen. Metered by conditions monitored | $350/mo | $650/mo | $1,250/mo |
Full PackageSave 40% All 3 OpenPath Intelligence agent skills together instead of à la carte. | $720/mo | $1,350/mo | $2,580/mo |
Anything above the Enterprise tier (4,000 a month) is a custom quote.
Schematic is OpenPath’s proprietary development tool. We combine agentic workflows with real software engineering, which allows us to create a solution built for you, on your timeline.
Handle 1,000 guest questions before the gates open.
- SMS, chat and voice at once
- Same questions, thousands of times
- Guests on hold
Guests ask by text, chat or phone. The agent answers on the spot from live park data.
A thousand questions before anyone opens a gate.
Guest questions arrive by text, by chat and by phone from before opening until after close, and the same handful of questions arrive thousands of times over. A front line sized for that volume still leaves guests waiting.
Routine volume crowding out the guest moments that actually need a person.
What the agent does here
The agent handles the full front line of guest communication, working across every channel at once and answering from the park’s own live data rather than a static script.
The volume that arrives before the gates open, and keeps arriving all day.
How it runs
SMS, chat and voice at once
Three channels running simultaneously rather than one queue at a time, so nothing waits its turn.
Zero hold time
Every guest is answered as they arrive. No hold music, no callback, no place in line.
Answers from live park data
Responses are drawn directly from the park’s live data, so what a guest is told matches what is actually true right now.
What it moved
Drawn from how the deployment runs day to day.
No static script to maintain and no daily gap between what the park knows and what a guest is told.
The guest experience team stays focused on the moments that matter most, while the agent manages the volume that never stops.
Every OpenPath solution is built on the same foundation.
We connect and structure the information your solution needs, even if today it’s spreadsheets and tribal knowledge.
We connect OpenPath to the software your business already runs on.
Your team gets a real interface, not just a chat window, to see and steer what your AI teammate is doing.
Your data. Your systems. Your workflows. Your OpenPath.
Put an agent on the job that never stops.
A custom investor relations agent that knows the platform inside and out.
- 3 separate databases
- 200+ one-off Lambdas
- Outages hard to trace
One platform with the agent built into its core.
A proprietary platform that kept breaking.
The platform ran on a fragmented stack with no AI anywhere in it. Investor questions and routine internal requests landed on people, and the architecture underneath produced failures that were hard to trace back to a cause.
Operational overhead that grew with the platform rather than flattening out.
What the agent does here
The agent is trained on the client’s investment products and platform data, which is what lets it take a complex investor question and answer it on the spot instead of routing it to someone who has to go look. The same engagement replaced a fragmented, AI-less stack with a single platform, with the agent built in as a core feature rather than bolted on beside it.
Investor-facing work and internal engineering load, handled by the same agent.
How it runs
Trained on the products themselves
Not general knowledge with a company name attached. The agent knows the client’s investment products and platform data.
Books its own meetings
When a conversation should become a call, the agent schedules it with the sales or client success team directly.
The agent knows your system, inside and out
Ask about a specific investment and the answer comes back on the spot, pulled from the platform’s own product and account data rather than a general model’s best guess. No routing the question to someone who has to go and look it up.
Lives where the team already works
Information surfaces inside Slack and the tools the team already opens, not in a separate portal someone has to remember to visit. That is what removed the adoption friction that kills most internal AI rollouts.
One platform, not a patchwork
A brittle spread of fragmented data stores and one-off logic, the kind of architecture that produced hard-to-diagnose outages, consolidated into a single system.
Repetitive load, offloaded
Routine internal support and data-retrieval requests go to the agent, so engineers stop being the lookup service.
What it moved
Figures come from the client’s own engineering and operations reporting.
OpenPath stayed hands-on through design and launch, adapting alongside the team rather than handing off a static product. The rollout landed on time and without disruption.
Less operational overhead, faster engineering velocity, and an AI experience that lives inside the tools the team already uses every day.
Every OpenPath solution is built on the same foundation.
We connect and structure the information your solution needs, even if today it’s spreadsheets and tribal knowledge.
We connect OpenPath to the software your business already runs on.
Your team gets a real interface, not just a chat window, to see and steer what your AI teammate is doing.
Your data. Your systems. Your workflows. Your OpenPath.
Put an agent on the job that never stops.
A bespoke digital barista in the palm of their hand.
- The usual, forgotten
- Questions wait on busy baristas
- An app that doesn’t know you
A digital barista inside the app, at every location.
The counter conversation does not scale.
What turns a customer into a regular happens at the counter: a barista who knows the usual, knows the blends, and knows which store they walk into. None of that follows the customer out the door or onto their phone.
A personal experience that stopped at the edge of the counter.
What the agent does here
The agent interacts with customers the way a great barista would, and it carries what a regular’s favourite barista would carry: the usual order, the preferences, the store they always walk into.
The counter conversation, in the customer’s pocket.
How it runs
Remembers every customer
Preferences, the usual order, and the favorite location, held from one visit to the next.
Knows the coffee
Sourcing and blends are answerable questions, not something to ask a busy person behind the counter.
Reaches out first
It can proactively ask whether a customer wants the same thing at the same time, before they think to order.
What it moved
Drawn from how the deployment runs day to day.
The same conversation a favorite barista would have, at every location and every hour the app is open.
Personal, frictionless, and always on.
Every OpenPath solution is built on the same foundation.
We connect and structure the information your solution needs, even if today it’s spreadsheets and tribal knowledge.
We connect OpenPath to the software your business already runs on.
Your team gets a real interface, not just a chat window, to see and steer what your AI teammate is doing.
Your data. Your systems. Your workflows. Your OpenPath.